Work

Customer participation in service recovery: a meta-analysis

Year: 2018

Type: review

Study designs: Systematic Review, Meta-Analysis

Source: Marketing Letters

DOI: 10.1007/s11002-018-9470-9

Authors: Yves Van Vaerenbergh, Simon Hazée, Annelies Costers

Institutions: KU Leuven, University of Liège

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

Funders: Fonds Wetenschappelijk Onderzoek, Vlaamse regering

Awards: breaking the boxes in service recovery management: a multilevel approach, G4271785070

OpenAlex ID: W2797669880

FWCI: 1.823

Cites: 52

Cited by: 82

Related to: 10