Work

Service, People and Customer Orientation: A Capability View to CRM and Sustainable Competitive Advantage

Year: 2018

Type: article

Study design: Observational Study

Source: Vision The Journal of Business Perspective

DOI: 10.1177/0972262918766132

Authors: Suhail Ahmad Bhat, Mushtaq Ahmad Darzi

Institution: University of Kashmir

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2802609660

FWCI: 2.813

Cites: 56

Cited by: 32

Related to: 10