Work

Assessing the effects of multichannel service provider corporate reputation on customer new product adoption and RFM value

Year: 2018

Type: article

Study design: Observational Study

Source: Journal of service management

DOI: 10.1108/josm-08-2017-0211

Authors: Gianfranco Walsh, Mario Schaarschmidt, Stefan Ivens

Institutions: Friedrich Schiller University Jena, University of Koblenz and Landau, Universität Koblenz

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2802847671

FWCI: 5.377

Cites: 117

Cited by: 23

Related to: 10