Work

Integrating usage information into quality function deployment for further PSS development

Year: 2018

Type: article

Abstract: Product service systems (PSSs) acquired great attention in the era of the Internet-of-Things and cyber physical systems. Developing a method connecting usage information obtained through use processes with further product and service developments is necessary. This study uses grey-box modeling approach integrating a model-based PSS design with data-driven improvement through usage information and proposes an extension of the quality table in the quality function deployment methodology, including “usage’s quality required by manufacturer” and “quality element of user” as usage information. The framework enables new evaluation processes showing how product’s functions affect user’s usage and how user’s characteristics affect product quality.

Source: Procedia CIRP

DOI: 10.1016/j.procir.2018.03.323

Author: Tatsunori Hara

Institutions: Research into Artifacts, Center for Engineering, The University of Tokyo, The University of Tokyo

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: diamond

Funders: University of Tokyo, Japan Society for the Promotion of Science