Work

Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior

Year: 2018

Type: article

Study design: Observational Study

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2018.05.007

Authors: Duleeep Delpechitre, Lisa L. Beeler-Connelly, Nawar N. Chaker

Institutions: Illinois State University, Ohio University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2883528588

FWCI: 25.49

Cites: 132

Cited by: 149

Related to: 10