Work

Influencing perception of justice to leverage behavioral outcome: A perspective from restaurant service failure setting

Year: 2018

Type: article

Study design: Observational Study

Source: Quality Management Journal

DOI: 10.1080/10686967.2018.1474675

Authors: Ahasan Harun, Md Rokonuzzaman, Gayle Prybutok, Victor R. Prybutok

Institutions: University of North Texas, University of Wisconsin–Eau Claire

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2886337845

FWCI: 2.11

Cites: 90

Cited by: 15

Related to: 10