Work

Service management and marketing: managing the moments of truth in service competition

Year: 1990

Type: book-review

Source: Choice Reviews Online

DOI: 10.5860/choice.27-6416

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W288850694

Cites:

Cited by: 1,891

Related to: 10