Work

The Impact of Consumer Knowledge Bias on Narrow-Scope Trust, Broad-Scope Trust, and Relationship Satisfaction

Year: 2016

Type: article

Study design: Observational Study

Authors: Torben Hansen, Lars Grønholdt, Alexander Josiassen, Anne Martensen

Institution: Copenhagen Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2889147319

FWCI:

Cites: 52

Cited by:

Related to: 10