Work

Co-creation of value in Product-Service Systems through transforming data into knowledge

Year: 2018

Type: article

Abstract: Despite smart technologies playing a fundamental role in enabling the creation of Product Service System (PSS) value, understanding how to transform data into information and knowledge is still a critical issue. This paper adopts a mixed research methodology consisting of literature review, case studies, survey and interviews to analyse the main challenges that companies have to face when translating big data into actions in a PSS domain. Lessons learnt are used to develop a process to help companies understand the complexities of integrating smart technologies into their existing offerings, to provide the value the customer expects. The process is composed of five main phases and supports ecosystem engagement in PSS value creation.

Source: IFAC-PapersOnLine

DOI: 10.1016/j.ifacol.2018.08.349

Authors: Shaun West, Paolo Gaiardelli, Barbara Resta, Dominik Kujawski

Institutions: Lucerne University of Applied Sciences and Arts, University of Bergamo

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: diamond

OpenAlex ID: W2890903993

FWCI: 4.923

Cites: 31

Cited by: 30

Related to: 10