Improving Social Practice: Enhancing Learning Experiences with Support for Collaborative Reflection
Year: 2012
Type: article
Abstract: . In this paper we describe collaborative reflection as a core way of informal learning at the workplace. From three case studies we derived reflection on social practice as a good example for learning at the workplace. The way employees talk to third parties like patients or customers was observed to be a major topic in discussions within teams as it triggers the sharing of experiences about cases and fosters building of mutual understanding of common problems. We identified articulation to be a core part for this kind of reflection and derived requirements which were than implemented in a tool to support reflection on this topic focused on a healthcare setting and tested out application to reflect on talks with relatives of patients.
Authors: Martin Degeling, Michael Prilla
Language: English
Subfield: Human Factors and Ergonomics
Field: Social Sciences
Domain: Social Sciences
SDG: Quality education
Open Access status: green
OpenAlex ID: W2894512183