Work

Analysis Of The Congruency Between Brand Personality With Self Image And Service Quality To Build Customer Satisfaction And Loyalty In Hotel Sector (A Case Study In D’season Hotel Surabaya)

Year: 2012

Type: article

Study design: Observational Study

Authors: Nelloh Liza, Goh Alexander Fleming, Mulia Johanes Abdi

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Education Department of Inner Mongolia Autonomous Region, National Natural Science Foundation of China, Natural Science Foundation of Inner Mongolia

Awards: G1854502154, G3297780473, G6017875386, G8744587218

OpenAlex ID: W28949828

FWCI: 0.731

Cites: 28

Cited by: 1

Related to: 10