Work

The importance of customer’s perception of salesperson’s empathy in selling

Year: 2018

Type: article

Study design: Observational Study

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/jbim-03-2017-0073

Authors: Duleep Delpechitre, Brian Nicholas Rutherford, Lucette B. Comer

Institutions: Illinois State University, Kennesaw State University, Purdue University West Lafayette

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2898181918

FWCI: 5.536

Cites: 118

Cited by: 60

Related to: 10