Work

Service quality and customer satisfaction: An empirical analysis of banking sector in Goa

Year: 2018

Type: article

Study design: Observational Study

Source: International Journal of Banking Risk and Insurance

Authors: Rupert D'Souza, K.B. Subhash, R.F. Chen, Klaus Weiermair

Institutions: Goa University, Hsing Wu University, Universität Innsbruck

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2898515194

FWCI: 1.407

Cites: 33

Cited by: 13

Related to: 10