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Customer relationship management capabilities and social media technology use: Consequences on firm performance

Year: 2018

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2018.10.047

Authors: Florin Sabin Foltean, Simona Mihaela Trif, Daniela Liliana Tuleu

Institution: West University of Timişoara

Language: English

Topic: Digital Marketing and Social Media

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W2898939602

FWCI: 30.73

Cites: 116

Cited by: 228

Related to: 10