Work

Analisis Pengaruh Kualitas Layanan, Harapan Kinerja Dan Citra Perusahaan Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Sebagai Variabel Intervening (studi Pada Rumah Sakit Islam Sultan Agung Semarang)

Year: 2018

Type: article

Study design: Observational Study

Source: DJA : Diponegoro Journal of Management

Authors: Jihan Nafisa, I Made Sukresna

Institution: Diponegoro University

Language: Indonesian

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2902605116

FWCI: 2.813

Cites:

Cited by: 26

Related to: 10