Work

e-CRM and Loyalty: A Mediation Effect of Customer Experience and Satisfaction in Online Transportation of Indonesia

Year: 2018

Type: article

Study design: Observational Study

Source: RePEc: Research Papers in Economics

Authors: Hardi Mulyono, Syafrizal Helmi Situmorang

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W2906736036

FWCI: 4.167

Cites:

Cited by: 28

Related to: 10