Work

Service quality, satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status

Year: 2019

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-02-2018-0021

Author: Karin Boonlertvanich

Institution: Chulalongkorn University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2915001348

FWCI: 36.52

Cites: 82

Cited by: 362

Related to: 10