Work

Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia

Year: 2014

Type: conference-paper

Study design: Observational Study

Source: Universiti Putra Malaysia Institutional Repository (Universiti Putra Malaysia)

Author: Nurliyana Abas

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2939933724

FWCI:

Cites: 98

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Related to: 10