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Service Robots: Drivers of Perceived Responsibility for Service Outcomes

Year: 2019

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670519842334

Authors: Moritz Jörling, Robert Böhm, Stefanie Paluch

Institution: RWTH Aachen University

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2940226795

FWCI: 33.08

Cites: 90

Cited by: 353

Related to: 10