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Dealing with Service Failure Smarter: The Critical Role of Customer Voice Management in Service Recovery Process.

Year: 2019

Type: article

Authors: Phimai Nuansi, Piya Ngamcharoenmongkol

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2941790526

FWCI:

Cites: 14

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Related to: 10