Work

Understanding Inertia in an Industrial Context

Year: 2002

Type: article

Source: Journal of Customer Behaviour

DOI: 10.1362/147539202764441083

Author: Cecile Bozzo

Institution: Université Paris Dauphine-PSL

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2953956360

FWCI: 3.264

Cites:

Cited by: 49

Related to: 10