Work

Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review

Year: 2019

Type: review

Abstract: The advent of machines power-driven by Artificial Intelligence (AI) have strongly influenced the world in the 21stcentury. The future of AI is promising and is offering a wide range of opportunities for scholars and academics. Although the theme has received a considerable attention over the last years, much has been speculated and little is known about its impacts on the Public Administration. Thus, the purpose of this article is to make the result of those impacts less ambiguous. To this end, we have conducted a systematic review to provide a comprehensive analysis on the latest impacts of AI on the Public Administration. Our intent is to narrow the field of study, while AI is being continuously strengthened with new empirical evidences.

Source: Iberian Conference on Information Systems and Technologies (CISTI)

DOI: 10.23919/cisti.2019.8760893

Authors: Joao Reis, Paula Espirito Santo, Nuno Melao

Institutions: University of Lisbon, Centro de Estudos em Educação Tecnologia e Saúde, Universidade Politécnica de Viseu

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: green

Funders: Instituto Politécnico de Viseu, Fundação para a Ciência e a Tecnologia