Work

An Empirical Study on the Customer Reponses to Service Recovery in the Context of Service Failure

Year: 2005

Type: article

Source: Seoul National University Open Repository (Seoul National University)

Authors: Youjae Yi, Jaehoon Lee

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W296375604

FWCI:

Cites: 31

Cited by: 13

Related to: 10