Work

When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal

Year: 2019

Type: article

Source: Journal of Hospitality Marketing & Management

DOI: 10.1080/19368623.2019.1639095

Authors: Alei Fan, Luorong (Laurie) Wu, Li Miao, Anna S. Mattila

Institutions: Purdue University West Lafayette, Temple University, Oklahoma State University, Pennsylvania State University

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2963852900

FWCI: 17.09

Cites: 97

Cited by: 222

Related to: 10