Work

Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2019.07.004

Authors: Nathalie Demoulin, Kim Willems

Institutions: Institut d'Economie Scientifique Et de Gestion, Lille Économie Management, Vrije Universiteit Brussel, Hasselt University

Language: English

Topic: Consumer Retail Behavior Studies

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2965631173

FWCI: 9.182

Cites: 144

Cited by: 71

Related to: 10