Work

Proposing a Service Quality Framework for Mobile Commerce

Year: 2019

Type: conference-paper

Source: Lecture notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

DOI: 10.1007/978-3-030-23943-5_15

Authors: Abdulla Jaafar Desmal, Mohd Khalit Bin Othman, Suraya Binti Hamid, Ali Hussein Zolait, Norliya Binti Ahmad Kassim

Institutions: University of Malaya, University of Bahrain, Universiti Teknologi MARA System, Universiti Teknologi MARA

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2965879175

FWCI: 5.014

Cites: 43

Cited by: 15

Related to: 10