Work

Enhancing hospitality experience with service robots: the mediating role of rapport building

Year: 2019

Type: article

Source: Journal of Hospitality Marketing & Management

DOI: 10.1080/19368623.2019.1645073

Authors: Hailian Qiu, Minglong Li, Boyang Shu, Billy Bai

Institutions: Zhongnan University of Economics and Law, University of Nevada, Las Vegas

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2966519442

FWCI: 37.05

Cites: 52

Cited by: 430

Related to: 10