Work

How Hotel Smartphone Applications Affect Guest Satisfaction in Applications and Re-use Intention? An Experiential Value Approach

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Quality Assurance in Hospitality & Tourism

DOI: 10.1080/1528008x.2019.1653242

Authors: Hyeongmin Kim, Soonhwa Kang, Chanho Song, Myong Jae (Mj) Lee

Institutions: California State Polytechnic University, Woosuk University, California State University, San Bernardino

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2969010372

FWCI: 1.31

Cites: 98

Cited by: 16

Related to: 10