Work

Emulating empathetic behavior in online service encounters with sentiment-adaptive responses: Insights from an experiment with a conversational agent

Year: 2019

Type: article

Source: Journal of the Association for Information Systems

Authors: Stephan Diederich, Max Janssen-Müller, Alfred Brendel, Stefan Morana

Institutions: University of Göttingen, Karlsruhe Institute of Technology

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2990094127

FWCI: 7.073

Cites:

Cited by: 29

Related to: 10