Work

The Hidden Costs of Customer Dissatisfaction

Year: 2013

Type: article

Source: Management accounting quarterly

Author: Lakshmi U. Tatikonda

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2993325324

FWCI: 5.346

Cites:

Cited by: 18

Related to: 10