Work

The Behavioral Consequence of Service Quality

Year: 1996

Type: article

Source: Journal of Marketing

Author: Valarie A. Zeithaml

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2995804723

FWCI:

Cites:

Cited by: 47

Related to: 10