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Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation

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Year: 2019
Type: article
Study design: Systematic Review
Source: Journal of the Academy of Marketing Science
DOI: 10.1007/s11747-019-00706-1
Authors: Ana Babić Rosario, Kristine de Valck, Francesca Sotgiu
Institutions: University of Denver, HEC Paris, Vrije Universiteit Amsterdam
Language: English

Topic: Digital Marketing and Social Media
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences

Open Access status: green

Funders: University of Denver, Agence Nationale de la Recherche, Fondation HEC, Labex Ecodec
Awards: Idex Paris-Saclay, Réguler l'économie au service de la société, G4866930200, G4949051520, G523717966, G6079427189, G7367218713, G910694584
OpenAlex ID: W2996495039
FWCI: 66.57
Cites: 246
Cited by: 464
Related to: 10
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