Work

The role of the store in managing postpurchase complaints for omnichannel shoppers

Year: 2019

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2019.09.057

Authors: Maria-Jose Miquel-Romero, Marta Frasquet, Alejandro Molla-Descals

Institution: Universitat de València

Language: English

Topic: Consumer Retail Behavior Studies

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

Funders: Ministerio de Ciencia, Innovación y Universidades, Agencia Estatal de Investigación

Awards: G3441806529, G7140687778, G8447884428

OpenAlex ID: W2996672302

FWCI: 8.203

Cites: 55

Cited by: 45

Related to: 10