Work

Service robots in hotels: understanding the service quality perceptions of human-robot interaction

Year: 2019

Type: article

Source: Journal of Hospitality Marketing & Management

DOI: 10.1080/19368623.2020.1703871

Authors: Youngjoon Choi, Miju Choi, Munhyang (Moon) Oh, Seongseop (Sam) Kim

Institutions: Hong Kong Polytechnic University, Leeds Beckett University

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2997061806

FWCI: 39.43

Cites: 49

Cited by: 581

Related to: 10