Work

Trapped in a service encounter

Year: 2019

Type: article

Source: Journal of service management

DOI: 10.1108/josm-01-2019-0013

Authors: Sabine Fliess, Maarten Volkers

Institution: FernUniversität in Hagen

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W3000762437

FWCI: 5.26

Cites: 119

Cited by: 33

Related to: 10