Work

I’ve got an idea! Exploring the antecedents of suggestion sharing in consumer services

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/jsm-08-2019-0312

Author: Thomas Burnham

Institution: University of Nevada, Reno

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3006693607

FWCI: 1.748

Cites: 75

Cited by: 14

Related to: 10