Work

Customer Loyalty Strategy in the Internet Era

Year: 2003

Type: article

Source: Journal of the Association for Information Systems

Authors: Ou, Carol, Sia, Choon-Ling

Institution: City University of Hong Kong

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W301118578

FWCI:

Cites: 35

Cited by: 13

Related to: 10