Work

Engaging customers with employees in service encounters

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of service management

DOI: 10.1108/josm-06-2018-0175

Authors: Haw-Yi Liang, Chih-Ying Chu, Jiun-Sheng Chris Lin

Institution: National Taiwan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3014732115

FWCI: 4.322

Cites: 258

Cited by: 35

Related to: 10