Work

Conversational agents in business: A systematic literature review and future research directions

Year: 2020

Type: review

Study design: Systematic Review

Source: Computer Science Review

DOI: 10.1016/j.cosrev.2020.100239

Authors: Rodrigo Bavaresco, Diórgenes Silveira, Eduardo Reis, Jorge Barbosa, Rodrigo Righi, Cristiano Costa, Rodolfo Antunes, Marcio Gomes, Clauter Gatti, Mariangela Vanzin, Saint Clair Junior, Elton Silva, Carlos Moreira

Institution: Universidade do Vale do Rio dos Sinos

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3016125500

FWCI: 2.448

Cites: 101

Cited by: 152

Related to: 10