Work

Impact of Social Customer Relationship Management on Customer Retention of Islamic banks in Kuwait: The Mediating Role of Customer Empowerment

Year: 2020

Type: article

Study design: Observational Study

Authors: Faraj Mazyed Faraj Aldaihani, Noor Azman Ali

Institution: Universiti Putra Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3020763861

FWCI: 1.554

Cites: 38

Cited by: 14

Related to: 10