Work

Quality Criteria of Content-Driven Websites and their Influence on Customer Satisfaction and Loyality: An Empirical Test of an Information Quality Framework

Year: 2003

Type: conference-paper

Study design: Observational Study

Source: Alexandria (UniSG) (University of St.Gallen)

Authors: Martin J. Eppler, René Algesheimer, Marcus Dimpfel

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W302162225

FWCI: 5.942

Cites: 34

Cited by: 19

Related to: 10