Work

Twenty-seven years of service research: a literature review and research agenda

Year: 2020

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-02-2019-0078

Authors: Olivier Furrer, Jie Yu Kerguignas, Cécile Delcourt, Dwayne D. Gremler

Institutions: University of Fribourg, University of Liège, Bowling Green State University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3022520829

FWCI: 14.76

Cites: 119

Cited by: 114

Related to: 10