Work

Servqual : a multiple-item scale for measuring customer perceptions of service quality

Year: 1986

Type: book

Source: Marketing Science Institute eBooks

Authors: A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3035994932

FWCI: 6.158

Cites:

Cited by: 1,852

Related to: 10