Work

I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents

Year: 2020

Type: article

Study design: Observational Study

Source: Telematics and Informatics

DOI: 10.1016/j.tele.2020.101473

Authors: Muhammad Ashfaq, Jiang Yun, Shubin Yu, Sandra Maria Correia Loureiro

Institutions: Dongbei University of Finance and Economics, Peking University, Iscte – Instituto Universitário de Lisboa, Unidade de Investigação em Desenvolvimento Empresarial

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3044483028

FWCI: 68.74

Cites: 100

Cited by: 1,200

Related to: 10