Work

Customer delight during a crisis: understanding delight through the lens of transformative service research

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of service management

DOI: 10.1108/josm-05-2020-0146

Authors: Donald C. Barnes, Jessica Mesmer-Magnus, Lisa L. Scribner, Alexandra Krallman, Rebecca M. Guidice

Institution: University of North Carolina Wilmington

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W3047560261

FWCI: 11.89

Cites: 44

Cited by: 69

Related to: 10