Work

Customer experiences in the age of artificial intelligence

Year: 2020

Type: article

Study design: Observational Study

Source: Computers in Human Behavior

DOI: 10.1016/j.chb.2020.106548

Authors: Nisreen Ameen, Ali Tarhini, Alexander Reppel, Amitabh Anand

Institutions: Royal Holloway University of London, Sultan Qaboos University, SKEMA Business School, Université Côte d'Azur, Groupe de Recherche en Droit, Économie, Gestion

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W3082622239

FWCI: 53.02

Cites: 115

Cited by: 988

Related to: 10