Work

Service innovation, customer satisfaction and behavioural intentions: a conceptual framework

Year: 2020

Type: article

Source: Journal of Hospitality and Tourism Technology

DOI: 10.1108/jhtt-02-2019-0030

Authors: Ngan Tuyet Truong, Duy Dang-Pham, Robert James McClelland, Mathews Nkhoma

Institution: RMIT Vietnam

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3083086607

FWCI: 6.962

Cites: 47

Cited by: 64

Related to: 10