Work

Dimensionality of frontline employee friendliness in service encounters

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of service management

DOI: 10.1108/josm-07-2019-0214

Authors: Melanie F. Boninsegni, Olivier Furrer, Anna S. Mattila

Institutions: University of Fribourg, Pennsylvania State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3092977909

FWCI: 2.971

Cites: 132

Cited by: 22

Related to: 10