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Artificial intelligence and the new forms of interaction: Who has the control when interacting with a chatbot?

Year: 2020

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2020.11.006

Authors: Gabriele Pizzi, Daniele Scarpi, Eleonora Pantano

Institutions: University of Bologna, University of Bristol

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W3105280530

FWCI: 19.03

Cites: 133

Cited by: 296

Related to: 10