Work

The use of etom and the quality of customer experience in Zambian telecommunications call centers for process gap identification

Year: 2019

Type: dissertation

Author: Kasweka Mbilikita

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3119409836

Cites: 44

Cited by:

Related to: 10